Western Truck Sales — Truck & Trailer Sales, Pickering Brook WA
1. Vehicle Sales — General
All new and used trucks, trailers, and heavy machinery are sold subject to a signed Contract of Sale. Because each vehicle is a unique, individually inspected item (not a stocked retail product), we do not offer change-of-mind returns or refunds once a Contract of Sale has been signed and a deposit paid, except as set out below or as required by law.
This applies equally to new and used vehicles.
2. Deposits
A deposit of an agreed amount is required to secure a vehicle. Deposits are non-refundable once paid, except where: (a) the vehicle cannot be delivered as described, (b) finance approval is declined and the sale was made subject to finance.
3. Cancellations
Orders may be cancelled prior to delivery subject to a cancellation fee of a deposit paid to cover administrative and holding costs already incurred.
4. Faulty or Defective Vehicles
Your rights in relation to a defective vehicle are protected under the Australian Consumer Law (ACL), regardless of the above. If a vehicle fails to meet a consumer guarantee (e.g. is not of acceptable quality, not fit for purpose, or does not match its description), you may be entitled to a repair, replacement, or refund, depending on whether the fault is major or minor.
- Report any suspected defect to us as soon as possible after delivery, and in any case within for pre-delivery inspection issues.
- We will arrange an inspection at our premises / by an approved mechanic to assess the fault before any remedy is agreed.
- Any manufacturer or dealer warranty offered on a vehicle is in addition to, and does not replace, your rights under the ACL. Please refer to individual vehicles for their specific warranty terms if applicable, e.g. used trucks sold with a statutory warranty period under WA motor dealer regulations.
5. Return Transport / Freight Costs
As set out in our Shipping & Delivery Policy, transport costs are quoted separately for each vehicle and are not included in the advertised price. Customers may also collect their purchase directly from our Pickering Brook premises by prior arrangement.
Where a vehicle is accepted for repair under a valid warranty or ACL claim, the consumer/customer will be required to cover the cost of return transport to and from our premises. Where a return is agreed outside of a warranty/ACL claim (at our discretion), the customer is responsible for transport costs both ways.
6. How to Request a Return, Repair, or Refund
Contact us at:
- Phone: 0417 920 022
- Email: leon@westerntrucksales.com.au
- Address: 85 Pickering Brook Road, Pickering Brook, WA 6076
Please have your Contract of Sale / invoice number ready when you contact us.
7. Used Vehicles
Used trucks and trailers are sold on an as-inspected basis, with “no additional warranty” unless noted otherwise on your Contract of Sale. Statutory consumer guarantees under the ACL still apply to used vehicles purchased from a licensed dealer, adjusted for the vehicle’s age, price, and condition.
This policy does not limit any rights you have under the Australian Consumer Law or WA motor vehicle dealer regulations. Western Truck Sales is a licensed motor vehicle dealer — Dealer Licence No. DL 5931 (ABN 31 009 358 650).